Shipping policy

Welcome to Yum For Paws! We offer thoughtfully designed and lovingly made treats and mealtime essentials for your pup. Every order is carefully prepared and packed with care so it arrives as safely and smoothly as possible. Below, you’ll find everything you need to know about shipping, delivery, local pickup, and order changes.

Where We Ship

Freshly baked signature treats and custom cookie sets are currently available for shipping within Canada only.

Our mealtime and enrichment products are available for shipping to both Canada and the United States.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and postal or ZIP code.

We offer free standard shipping on qualifying orders over:

  • CAD $100 within Canada
  • USD $125 to the United States

Free-shipping thresholds apply to the order subtotal before taxes, duties, and other applicable fees. Shipping rates and promotions may occasionally vary.

Calgary Local Pickup

Complimentary local pickup is available in Calgary.

Please select Local Pickup at checkout. Once your order is ready, we’ll contact you to confirm the pickup time and location.

Processing and Delivery Times

Orders are typically processed within 1–3 business days. Freshly baked treats are made to order and may require additional preparation time.

We’ll email you as soon as your order is ready to ship or pick up. Once your order has shipped, you’ll receive a confirmation email with tracking information.

Estimated standard delivery times are:

  • Canada: 3–7 business days
  • United States: 4–8 business days for mealtime and enrichment products

Delivery estimates begin after your order has shipped. Carrier delays, weather, customs processing, transportation disruptions, and other circumstances outside our control may affect delivery times.

Orders Containing Treats and Other Products

Because our treats are freshly made to order, orders containing both treats and enrichment products will be shipped together once everything is ready. This allows eligible orders to qualify for free shipping when the minimum order value is met. We'll email you as soon as your order is ready to ship.

If you'd like to receive your enrichment products sooner, we're happy to arrange a separate shipment. Standard shipping rates will apply to the separate shipment unless it qualifies for free shipping.

We're committed to providing the best balance of freshness, convenience, and shipping value with every order.

Duties, Taxes, and Import Fees

At Yum For Paws, we proudly ship our products worldwide, helping dogs and their humans access high-quality enrichment and nutrition. However, international orders may be subject to duties, taxes, and import fees imposed by your country’s customs authorities.

  • Customer Responsibility: Any duties, taxes, or import fees charged upon delivery are the responsibility of the customer. These charges are determined by your local government and are not controlled by Yum For Paws.
  • Not Included in Pricing: Our product prices and shipping fees do not include import duties or taxes. These costs, if applicable, will be collected by your local customs agency before delivery.
  • Customs Processing: Some orders may experience customs delays, which are beyond our control. We appreciate your patience and recommend checking with your local customs office for more information.
  • Refused Shipments: If an order is refused due to unpaid duties or taxes, the package may be abandoned or returned to us at the customer’s expense. In such cases, any refund issued will exclude shipping costs and any additional return fees.

By placing an order with Yum For Paws, you acknowledge and accept responsibility for any applicable duties, taxes, and import fees.

Damaged Orders

We take great care when packing every order. If your order arrives damaged, please contact us within 15 days of the delivery date.

Please include:

  • Your order number
  • Clear photos of the item
  • Clear photos of the exterior and interior packaging
  • A brief description of the damage

Please keep the item and all original packaging until we have reviewed your claim.

Changes to Your Order

Please contact us at  hello@yumforpaws.com within 24 hours of placing your order if you need to update your shipping address or order details.

Changes can only be made before an order has entered processing. Customers are responsible for providing a complete and accurate delivery address at checkout.

Once an order has been processed, we will not be able to update the address, redirect the package, or modify the items. 

Contact Us

Questions about shipping or your order? Please contact us at hello@yumforpaws.com. We’re always happy to help make your Yum For Paws experience as smooth and enjoyable as possible.

Thank you for choosing Yum For Paws. We can’t wait for you and your furry family to enjoy your order!